Quality of Service
Quantuma Advisory Limited places a high priority on the services provided to clients and is keen to ensure that the quality of this is maintained. If at any time you would like to discuss how Quantuma Advisory Limited could improve its service, or if you are dissatisfied with the service you are receiving, please contact Victoria Johnson, Managing Director (Compliance) at Quantuma Advisory Limited, 15 Forlease Road, Maidenhead, SL6 1RX (telephone 01628 478100 or email: maidenhead@quantuma.com) in the first instance.
Complaints
Quantuma Advisory Limited and Quantuma Advisory (Yorkshire) Limited are committed to providing the highest level of service. If for any reason you are not entirely satisfied with our service or the way in which a matter has been dealt with, we would like to hear from you. Please direct any complaint you have to Victoria Johnson, the Managing Director for Quality and Risk, at complaints@quantuma.com. The complaint will be acknowledged within 5 working days. The Managing Director and her team will review any relevant documents pertaining to the case, independently investigate the matter and endeavour to provide a substantive response within 20 working days of the acknowledgement. If, however, this is not possible because the investigations are still ongoing, an update will be provided with an indication of when a full reply will be given.
Insolvency & Restructuring
All correspondence issued in relation to Insolvency matters, states the Recognised Professional Body (RPB) which regulates the Insolvency Practitioner(s) with responsibility for the matter. If you are not satisfied with the way your complaint has been dealt with, you may wish to take up the matter with the Insolvency Complaints Gateway which is operated by the Insolvency Service. You can find out more at: https://www.gov.uk/complain-about-insolvency-practitioner.
All other services
If you have a complaint in relation to work undertaken, that does not relate to an Insolvency
Practitioner’s regulated work, and you are not satisfied with the way your complaint has been dealt with after the internal process has been finalised, you may wish to take up the matter with the Institute of Chartered Accountants in England and Wales (“ICAEW”) at:
https://www.icaew.com/regulation/complaints-process/make-a-complaint.
