Derby County F.C
Supporters and other interested parties should note that the Joint Administrators and their staff are unable to answer individual enquiries about the sale of the Club due to the risk of prejudicing the progress of ongoing negotiations.
Information that it is possible for the Joint Administrators to release into the public domain is issued via press statements and in some instances, supporter groups, which are then publicised more widely. A copy of our most recent communication can be found here.
Quality of Service
Quantuma Advisory Limited places a high priority on the services provided to clients and is keen to ensure that the quality of this is maintained. If at any time you would like to discuss how Quantuma Advisory Limited could improve its service, or if you are dissatisfied with the service you are receiving, please contact Victoria Johnson, Managing Director (Compliance) at Quantuma Advisory Limited, 15 Forlease Road, Maidenhead, SL6 1RX (telephone 01628 478100 or email: maidenhead@quantuma.com) in the first instance.
Complaints
Quantuma Advisory Limited and Quantuma Advisory (Yorkshire) Limited are committed to providing the
highest level of service. If for any reason you are not entirely satisfied with our service or the way in
which a matter has been dealt with, we would like to hear from you. Please direct any complaint you
have to Victoria Johnson, the Managing Director for Quality and Risk, at
complaints@quantuma.com. The complaint will be acknowledged within 5 working days. The
Managing Director and her team will review any relevant documents pertaining to the case,
independently investigate the matter and endeavour to provide a substantive response within 20
working days of the acknowledgement. If, however, this is not possible because the investigations are
still ongoing, an update will be provided with an indication of when a full reply will be given.
Insolvency & Restructuring
All correspondence issued in relation to Insolvency matters, states the Recognised Professional Body
(RPB) which regulates the Insolvency Practitioner(s) with responsibility for the matter. If you are not
satisfied with the way your complaint has been dealt with, you may wish to take up the matter with the
Insolvency Complaints Gateway which is operated by the Insolvency Service. You can find out more
at: https://www.gov.uk/complain-about-insolvency-practitioner.
All other services
If you have a complaint in relation to work undertaken, that does not relate to an Insolvency
Practitioner’s regulated work, and you are not satisfied with the way your complaint has been dealt with
after the internal process has been finalised, you may wish to take up the matter with the Institute of
Chartered Accountants in England and Wales (“ICAEW”) at:
https://www.icaew.com/regulation/complaints-process/make-a-complaint.
