Strathkelvin Credit Union Limited

You do not need to worry as your money is safe. 

On 22 February 2022 Strathkelvin Credit Union Limited was placed into Administration and has now stopped trading. Dina Devalia, Simon Bonney and Ian Wright of Quantuma Advisory Limited are the appointed Joint Administrators. 

The Financial Services Compensation Scheme (FSCS) declared Strathkelvin Credit Union Limited in default on 22 February 2022 which means it can step in and return money to members.

FSCS is a free service that protects the customers of authorised financial services firms, such as Strathkelvin Credit Union Limited. This means FSCS protects any savings you have with this credit union up to £85,000 per person.

You do not need to do anything. FSCS will automatically pay you back your savings using the account information it receives from Strathkelvin Credit Union Limited. FSCS will contact you by post.

In most cases, FSCS aims to make payment within seven days from 22 February 2022, the date Strathkelvin Credit Union Limited was declared in default. For more complex cases, which may need further investigation, FSCS will aim to return members’ money within 10 working days.

FSCS will send the credit union members a cheque by post in an unmarked envelope.

FSCS will receive information from Strathkelvin Credit Union Limited that will detail your individual balance. The amount you receive will be the balance on your account at 22 February 2022, the date FSCS declare Strathkelvin Credit Union Limited in default.

If you disagree with the amount paid by FSCS, please call the Administrators’ team first on 0141 432 0360 or 0141 446 6446, or alternatively call 0141 348 7808 or e-mail scu@quantuma.com and they will look into your query. Do not return your payment to FSCS unless you are specifically asked to do so.

You will need to open a bank account with another provider (e.g. a bank, a credit union, building society or the Post Office) so that you can bank the cheque as soon as possible. 

If you need help in opening a basic bank account, your local Citizens Advice Bureau should be able to help you. Alternatively, please visit your local high street branch of a bank or building society. Below are the details of a Citizens Advice Bureau that is near to the Credit Union.

Details for the Citizens Advice Bureau in East Dunbartonshire:
11 Alexandra Street, Kirkintilloch, G66 1HB
Telephone: Local helpline – 0141 775 3220
Website: https://www.cas.org.uk/bureaux/east-dunbartonshire-citizens-advice-bureau 

Opening Hours: 
Monday-Thursday: 10am to 3pm and 5pm to 7pm 
Friday: 10am to 5pm
Saturday: 10am to 12 noon

Citizens Advice East Dunbartonshire has said on its website that their service remains by telephone, email and web-chat, although they do have a limited appointments system in place. They are also still unable to operate all of their outreach points due to restrictions within the buildings, please contact them for further details. 

Further information on basic bank accounts can be found on the internet, one such example can be found at: https://www.moneyhelper.org.uk/en/everyday-money/banking/basic-bank-accounts

No. FSCS will pay you your compensation by sending you a cheque in an unmarked envelope.

Strathkelvin Credit Union Limited saving accounts will be closed. If your salary or benefits are paid into your savings account, you will need to open a new bank account as soon as possible. You should contact your employer, pension provider or the Department for Work and Pensions (DWP) to tell them to pay your salary or benefits into your new account. 

If you are in receipt of any of the following benefits:

• Jobseeker’s Allowance
• Income Support
• Employment and Support Allowance
• Universal Credit
• Personal Independence Payment
• Disability Living Allowance

Some useful contact details are as follows:

• You can contact your local Jobcentre, or telephone the DWP on the following Freephone numbers: Employment Support Allowance (ESA) – 0800 169 0310 
• Income Support (IS) – 0800 169 0310
• Jobseekers Allowance (JSA) – 0800 169 0310
• Universal Credit – you can contact Universal Credit by calling the Universal Credit Helpline on: 0800 328 5644 or through your online account. Further information can be found here: https://www.gov.uk/universal-credit/contact-universal-credit
• Personal Independence Payment (PIP) – 0800 121 4433
• Disability Living Allowance (DLA) – 0800 121 4600

All customers will need to provide details of an alternative bank or building society to enable future DWP payments to be made.

To have your benefit payments paid into an alternative bank, building society or local credit union account you will need to contact the following agencies with your new bank details:          

• Housing Benefit – Details of the local council in Kirkintilloch:
  Website: https://www.eastdunbarton.gov.uk/residents/benefits
  Contact details for General Enquiries: East Dunbartonshire Council, Revenues and Benefits Team, Revenue Services, William Patrick Library, 2/4 West High Street, Kirkintilloch G66 1AD
  Opening times: Monday-Friday 9am to 5pm. 
  Email: benefits@eastdunbarton.gov.uk
  Telephone for Housing Benefit: 0800 901 057
• Working Tax/Child Tax Credits. This is HM Revenue & Customs administered benefit. To change bank account details, you will need to contact HMRC on 0345 300 3900 
• Child Benefit. This is HMRC administered also. To change your bank account details, you can do this online using the HMRC webpages from www.gov.uk or telephone 0300 200 3100. Alternatively, you can write to HMRC at HM Revenue & Customs, Child Benefit Office, PO Box 1, Newcastle Upon Tyne NE88 1AA.

If you need help in contacting these agencies, your local Citizens Advice Bureau should be able to help you. 

Details for the Citizens Advice Bureau in East Dunbartonshire:
11 Alexandra Street, Kirkintilloch, G66 1HB
Telephone: Local helpline – 0141 775 3220
Website: https://www.cas.org.uk/bureaux/east-dunbartonshire-citizens-advice-bureau 

Opening Hours: 
Monday-Thursday: 10am to 3pm and 5pm to 7pm 
Friday: 10am to 5pm
Saturday: 10am to 12 noon

Citizens Advice East Dunbartonshire has said on its website that their service remains by telephone, email and web-chat, although they do have a limited appointments system in place. They are also still unable to operate all of their outreach points due to restrictions within the buildings, please contact them for further details. 

For junior members, FSCS will send a payment in the name of the account holder for the money in their account at the date of default. If the account is operated by an adult on behalf of the child, the cheque will be sent to the account operator’s address, if that has been registered with the credit union, but the payment will be in the child’s name. A new account in that name will need to be opened with an alternative provider. We cannot pay to parents or guardians. 

If this payment is just for savings, you should cancel it as no further money will be added to your savings account. You will need to arrange for these payments to be paid into a new or different account and should cancel any existing arrangements that direct these payments to your Strathkelvin Credit Union Limited savings account. 

You can cancel the standing order at any branch of your bank or building society, over the phone or via secure online banking. However, you will need to give your bank/building society a couple of days’ notice before the payment is due to come out of your account. If your standing order is also for loan repayments, do not cancel it and please see question 13 below.

Do not cancel any repayments as your loan agreement remains in place and you must make your repayments as originally contracted. 

Future loan repayments will be managed by the Joint Administrators, Dina Devalia, Simon Bonney and Ian Wright of Quantuma Advisory Limited, who will contact you about this and provide you with the Administration bank account details as soon as they can.

If you made payments covering both loans and savings then the Administrator will be able to advise you of the new amount you need to pay each month for your loan so that you do not fall into arrears. 

For further information about your loan, please call 0141 432 0360 or 0141 446 6446, or alternatively call 0141 348 7808 or e-mail scu@quantuma.com  and they will look into your query.

Strathkelvin Credit Union Limited is no longer accepting loan repayments through a service point (a service point is another point, or location, from where a Credit Union may have offered its services from). Please contact the Joint Administrators’ team on 0141 432 0360 or 0141 776 6446 or 0141 348 7808; or email scu@quantuma.com to discuss arrangements for the repayment of your loan another way.

If you wish to open a new credit union account you can do so with another credit union. The website www.findyourcreditunion.co.uk may help in seeing the options available. 

FSCS will receive information from Strathkelvin Credit Union Limited which will show the individual balances of all accounts held by its members at the date of default, 22 February 2022. Any amounts paid into your account after the Administration date will not be added to your savings balance and will be dealt with by the Joint Administrators, who you can contact by phone on 0141 348 7808 or e-mail at scu@quantuma.com 

FSCS will send payment to the address that Strathkelvin Credit Union Limited holds on its database. 

If you did not let Strathkelvin Credit Union Limited know of your change of address before it was declared in default, or you notified Strathkelvin Credit Union Limited of this change but did not receive confirmation that its records had been updated before it was declared in default, FSCS will need to see evidence of your change of address before any compensation payment can be made. 

Please contact the Joint Administrators' team in the first instance by calling 0141 432 0360 or 0141 776 6446, or alternatively call 0141 348 7808 or e-mail scu@quantuma.com and supply the team with evidence of the change of address. Once confirmed, they will instruct FSCS to make payment to the new address.

Documents that can be used as evidence include a council tax bill, a utility bill (not a mobile phone bill) or benefits entitlement letter, so long as they are less than three months old. 

If you have already banked the cheque, you do not need to take any further action. If you have not received your payment or can’t bank the cheque, we will need to see evidence of your name change before we can return your money. 

Please contact the Joint Administrators’ team on 0141 432 0360 or 0141 776 6446, or alternatively on 0141 348 7808 or e-mail scu@quantuma.com with evidence of the change of name and once confirmed they will tell FSCS to make payment in the new name. 

Documents that can be used as evidence include an original or certified copy a marriage certificate or a deed poll. Additionally, you will need to provide a council tax bill, or a utility bill (not a mobile phone bill) or benefits entitlement letter with your new name, dated less than three months old.

If the estate has already banked the cheque, you do not need to take any further action. If the estate has not received the payment, you will need to send FSCS the original Death Certificate, Grant of Probate and a copy of the will or letter of administration.  These documents are required before FSCS can make a payment. 

However, should you wish to contact FSCS regarding any issues that you may have, please call freephone 0800 678 1100 or 020 7741 4100. Lines are open Monday to Friday 9am to 5pm excluding public holidays. 

Alternatively, you can send these documents to the Joint Administrators by email to scu@quantuma.com or by post to Strathkelvin Credit Union Limited c/o Quantuma Advisory Ltd, 20 St Andrew Street, London, EC4A 3AG. The Joint Administrators will then contact FSCS so that we can pay compensation.

In the first instance, you should call the Joint Administrators’ team on 0141 432 0360 or 0141 776 6446, or alternatively call 0141 348 7808 or e-mail scu@quantuma.com 

If you have a query about compensation from FSCS, further information is on its website at www.fscs.org.uk; or call freephone 0800 678 1100 or 020 7741 4100. Lines are open Monday to Friday 9am to 5pm excluding public holidays