Acquisition of e-commerce group

Business advisory firm Quantuma has advised Whistl on its acquisition of fulfilment and contact centre group, Spark Ecommerce Group, for an undisclosed sum.

The delivery management company has acquired the Gateshead-based Spark Ecommerce Group as it further expands its fulfilment services offering. Founded in 1998, Spark Ecommerce Group is a fulfilment and contact centre company, with 200 employees and a turnover of £15m. The Group consists of Spark Response, a provider of contact centre and fulfilment services working with online retailers including WW (formerly Weight Watchers), FitFlop, Micro Scooters, Shark Ninja and the PGA European Tour; as well as Spark Etail which acts as an online retailer for ethical products.

The transaction is Whistl’s latest step in the fulfilment arena on which Quantuma partner Ian Barton has advised, after its acquisition of e-commerce platform Prism in 2017. It follows on from the acquisition of Nottingham based ParcelHub and Mail Workshop in May 2018.

Headquartered in Marlow, Whistl is a leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. They are the market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

The Quantuma team, led by partner Ian Barton and director Adrian Howells, advised Whistl on the transaction.

Ian Barton said: “Whistl has an ambitious expansion plan for its fulfilment services drive, as it looks to meet the demands of the booming UK parcel business, which has grown significantly with the continued expansion of online retail. It has been a privilege to advise the management team on the latest step in its mission to offer customers a high-quality, seamless experience from first click to final delivery.”

Nick Wells, CEO of Whistl, said: “We are looking forward to integrating the Spark Ecommerce Group into the Whistl family as part of our strategy to grow our business in the parcel, fulfilment and international arenas.

“Spark brings to Whistl great people, great brands and a shared philosophy of providing outstanding customer services to our clients. This is a great time to become part of the Whistl family.

“Having supported us on several transactions over the last few years as we have extended our services, Ian and the Quantuma team have once again helped ensure a smooth and timely process for all parties involved.”

 

ENDS

Press contact:

Andy Haywood, MC2
andyh@thisismc2.com
0161 236 1352

Notes to Editors

Quantuma is a leading business advisory firm which works with businesses at the key milestones, delivering partner led solutions to help clients take advantage of opportunities and overcome a range of operational and financial challenges, enabling them to achieve their business objectives and ambitions. Offices in London, Southampton, Marlow, Watford, Brighton, Birmingham, Bristol, Manchester, Ringwood and Weymouth. In July 2018, the firm opened two international offices in Cyprus (Nicosia and Paphos).