Quantuma take any complaint seriously and will look into any complaint made carefully and promptly. If you are not satisfied with the way your complaint is dealt with, you may wish to take up the matter with the Insolvency Complaints Gateway which is operated by the Insolvency Service. You can find out more at: https://www.gov.uk/complain-about-insolvency-practitioner
In relation to work carried out for individuals under Quantuma LLP’s authorisation (FRN 707283) provided by the Financial Conduct Authority, the following additional provisions will apply.
If full resolution of the complaint is not possible within the above timescales, Quantuma LLP will contact the complainant within four weeks either with a resolution or a holding response explaining why it was not possible to resolve the complaint at that time.
Eight weeks after receipt of the complaint, Quantuma LLP must issue:
1. A resolution; or
2. A holding response which:
If the complainant is unhappy with Quantuma LLP’s resolution they may be eligible to refer the complaint to the FOS.
There are time limits for referring complaints to the FOS. This must happen within six months of the date of the letter advising the complainant of their options. If that does not happen in time, the FOS will not have Quantuma LLP’s permission to consider the complaint.
Contact details for the FOS are:
The Financial Ombudsman Service (FOS),
Tel: 0800 023 4567
Further information is available on the FOS website: www.fos.org.co.uk